Roles and permissions, departments, per-message audit and per-agent reports — each sees what belongs to them.
Multiple agents on the same inbox, each with their own login.
Define what each role sees and does; the supervisor sees everything.
Organize the team by area and route conversations to the right team.
A record of who replied what and when, per message.
Volume, response time and outcome per agent.
Limits and targets per agent to balance the load.
Create your account in 5 minutes. No install and no sales call to schedule.