Inbox

All conversations. One single place.

5 channels in one inbox, with rule-based assignment, first-response SLA, agent round-robin and business hours.

See the inbox Plans
Inbox

The team never loses a message again.

5 channels. 1 inbox. Nothing stays "in Pedro's DMs" anymore.

  • Smart assignment. New lead goes to the right person by rule (channel, tag, value, time).
  • SLA with alerts. No reply in time? The supervisor sees it and the system reassigns.
  • Unified history. Customer switched channels? The conversation continues on the same CRM card.
  • Internal notes and mentions. "@Joana, this is a Premium client" — invisible to the customer.

// official WhatsApp Cloud API + Web (QR) + IG, TG, FB, SMS

Inbox12
MS
Maria Silva
Orçamento Premium?
2
JC
João Costa
Agendamos sexta?
1
AP
Ana Pereira
Bot: confirmado.
RM
Rui Mendes
contrato_v2.pdf
CL
Catarina L.
Áudio · 0:42
FT
Filipe T.
Pedido #4821
Olá! O plano Premium tem WhatsApp + Instagram?
AI AssistantSim Maria. Premium inclui WA Cloud + Web + Instagram + Telegram + SMS. Quer ver o orçamento?
Joana aqui, vou enviar agora 👋
Sim, e preciso saber sobre integração com a Shopify
Temos webhook nativo + Zapier. Já tem Shopify ativa?
Support under control

Real support management.

5 channels, one inbox

WhatsApp Cloud and Web, Instagram, Telegram, Messenger and SMS in one queue.

Round-robin

Distributes new conversations across the team automatically, respecting availability.

First-response SLA

Alerts when time runs out and reassigns — on Cloud and Web.

Business hours

Automatic off-hours reply and routing based on the schedule.

Resolve / reopen

Conversation status lives in the CRM, correlated to the pipeline, with re-engagement.

Notes and quick replies

Internal notes, mentions and favorite quick replies to speed up the team.

FAQ

Everything you want to know before you start.

Multiple agents on the same number?
Yes. Unlike regular WhatsApp (single session), here the whole team sees and replies to the same inbox in real time, each with login and permissions.
Does the SLA work on WhatsApp Web?
Yes. SLA, round-robin and business hours work on both the official Cloud API and Web (QR).
Can I see history across channels?
Yes. History is unified per contact: if the customer talked on Instagram and then WhatsApp, it all stays on the same card.
Ready?

Your next sale is already waiting
for a reply.

Create your account in 5 minutes. No install and no sales call to schedule.

Create my account I already have an account
Instant access No install Setup in 5 minutes LGPD · data in Brazil